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FAQs

Here to help:

Explore below for answers to your questions. If you need further support please get in touch here.

What is Cerita?

Cerita is a wellbeing and lifestyle brand for all seasons, centred around scent and story for space and self.

Where is Cerita based?

Cerita the brand is based in Shropshire, England.

What products does Cerita offer?

Cerita offers an original curated collection of wellbeing and lifestyle products, including home fragrance, such as candles and essential oil blends, and paper goods, such as art prints.

Are Cerita products natural?

Yes, all Cerita home fragrance products are made from 100% natural ingredients.

Do Cerita products contain allergens?

All home fragrance products contain pure essential oils and therefore, contact with skin should be avoided.

How should I store my products?

All home fragrance products should be stored as per the 'care and safety' guidance section shown on each individual product listing page.

Does Cerita ship outside the UK?

Currently, Cerita only ships within the United Kingdom. International shipping may become available in the future.

How long will my order take to be shipped?

For full guidance on shipping timelines, please see the Cerita delivery policy here.

Can I send an order to someone as a gift?

Yes, simply enter the recipient’s delivery address at checkout.

Can I cancel or change my order?

If your order has not yet been dispatched, please email info@thecerita.com for assistance.

What if my order arrives damaged?

Each order is packed thoughtfully to ensure it arrives safely and correctly. In the rare case that something isn’t quite right, please take photos and reach out within 48 hours of delivery at info@thecerita.com

Do you accept returns?

For full guidance on returns and refunds, please see the Cerita returns policy here.

Do you offer wholesale?

Yes. To learn more about wholesale opportunities please visit this page.